Shipping policy

Shipping Policy

Last updated: September 2026

At LivingBright.eu, we do our best to process and deliver your order as quickly and safely as possible. This Shipping Policy explains how we handle order processing, delivery times, shipping costs, and potential delivery issues.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, and holidays, processing may take longer. If there is a significant delay, we will inform you as soon as possible.

2. Delivery Times

Delivery times depend on the delivery address, the selected shipping method, and product availability.

The estimated delivery time, where available, will be displayed during checkout.

As a general indication:

Netherlands: 1–3 business days
Belgium & Germany: 2–5 business days
Other EU countries: 3–7 business days

The delivery times stated above are estimates and are not guaranteed delivery times unless an expressly guaranteed delivery service has been agreed upon.

3. Shipping Costs

Shipping costs are calculated based on the delivery address, the size and weight of the order, and the selected shipping method.

The applicable shipping costs will be clearly displayed during checkout before you complete your order.

When free shipping is available, this will be indicated during checkout.

4. Shipping Areas

We ship to selected countries within the European Union.

The available countries and shipping options will be displayed during checkout.

If your country is not listed among the available destinations, please contact us before placing your order to discuss the available options.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation by email with tracking information, where available.

You can use the tracking link to follow the status of your order.

Please note that it may take some time for tracking information to become active after the package has been handed over to the carrier.

6. Delivery Delays

The stated delivery times are estimates. Delays may sometimes occur due to circumstances beyond our control, including:

Delays by the carrier
Severe weather
Public holidays
Strikes or transportation problems
Incorrect or incomplete address information
Busy periods
Customs or legal procedures, where applicable

If your order has not arrived within the expected delivery timeframe, please contact us so that we can check the situation with the carrier.

7. Incorrect Address Information

The customer is responsible for providing a complete and correct delivery address when placing an order.

If an order is returned to us due to an incorrect or incomplete delivery address, additional shipping costs may be charged if the order needs to be shipped again.

8. Damaged Packages

Please check your package upon delivery.

If the packaging is visibly damaged, we recommend taking photos of the packaging and the product and contacting us as soon as possible.

If a product has been damaged during transportation, we ask you to provide the following:

Your order number
Photos of the damaged product
Photos of the packaging
A short description of the damage

We will assess the situation and work with you to find an appropriate solution.

9. Missing or Lost Orders

If the tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.

We will investigate the delivery with the carrier and assist you in resolving the issue.

10. Partial Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse location, or the size and nature of the order.

If your order is shipped in multiple packages, you may receive multiple tracking numbers.

11. Products with Different Delivery Times

Certain products may have a longer delivery time due to availability, supplier lead times, or special processing requirements.

When applicable, the estimated delivery time will be stated on the product page or during checkout.

If an order contains products with different delivery times, we may ship the available products separately or together.

12. Customs Fees, Import Duties and Taxes

For deliveries within the European Union, applicable taxes and shipping costs will be displayed during checkout, where applicable.

For shipments outside the EU, additional customs duties, import taxes, or other charges may apply. These costs are the responsibility of the customer unless otherwise stated during checkout.